Exchange & Return Policy
Buy with complete confidence.
A fragrance is personal. If it isn’t the one u imagined, we’ll make it right, within 48 hours of delivery.
48 hrs
From delivery
U have 48 hours after ur order arrives to request an exchange or a return.
Exchange
Or return
Prefer a different scent? Exchange it. Prefer to return it? We will process it for u.
Any reason
Including “it’s not what I expected”
If the scent isn’t what u imagined, that is reason enough.
Our promise
Not sure? Choose with confidence.
If it isn’t u, we’ll make it right.
How it works
Three simple steps.
01
Send ur request
Submit ur exchange or return request within 48 hours of delivery, from our Return Request page.
02
We arrange the courier
Our team arranges a courier to collect ur order.
03
Exchange or return
Choose ur new fragrance, or complete ur return.
Before u choose
Get to know the scent
A tester is available for every fragrance, so u can get to know a scent before u choose it. And if u take it home and it still isn’t the one, u have 48 hours.
Good to know
Simple conditions
- Ur request is made within 48 hours of delivery.
- The fragrance comes back with its original packaging, in good condition.
- If ur order arrives damaged or incorrect, contact us and we will assist u promptly.
- After 48 hours, all purchases are final.
Ready to start a request?
It takes a minute, and our team takes it from there.